Your Visit During COVID-19

Welcome to the socially distanced ‘Wildlife Walk‘ at Shepreth Wildlife Park

Welcome Back … we have missed you!

There are a few changes we must tell you about before you visit us again.

For everyone’s safety during this time, we have implemented a number of measures to ensure you have a fun, safe & socially distanced visit, we ask that you please read the information on this page before visiting our Wildlife Walk.

We hope to see you all soon!

Download our Welcome Poster

Park Map & Rules

Closed due to Covid-19

Areas of the park that are currently closed;

  • Discovery Centre
  • Gift Shop (Reopening soon)
  • Jungle Cafe (Takeaway service available – see FAQ below for menu)
  • Nocturnal House
  • Play Area
  • Ringo’s Playbarn & Café

ANNUAL PASS HOLDERS

  • We will extend the validity of all Membership & Annual Passes by three month.
  • If you hold an Annual Pass you can book a time slot for the Wildlife Walk between 3pm and 4pm every day. This must be booked in advance by emailing office@sheprethwildlifepark.co.uk
  • Alternatively, if a member of your household in your group is not a pass holder and needs to pay, you can simply accompany them on the day of their visit and show your pass on entry.

MEMBERSHIP CARD, NHS & FORCES

  • During the phased reopening of the ‘Wildlife Walk’, we are not able to offer any further discount off the group rates. Instead, please show your Membership Card or Forces / NHS ID when you arrive and you will receive a free Souvenir Guide and Winter Child Pass.

SCHOOL BOOKINGS & BIRTHDAY PARTIES

  • All school bookings, organised sleepovers and birthday parties have been cancelled until 30th September 2020. If you would like to arrange a refund please email: office@sheprethwildlifepark.co.uk

EXPERIENCE BOOKINGS

  • All VIP animal experiences have been cancelled up until 31st August 2020. We are happy to extend ALL vouchers until 31st December 2020.  Please email us at office@sheprethwildlifepark.co.uk with any queries you may have.
  • Otter, Aardvark and Bug & Reptile Experiences will resume from 1st July 2020. If you have a voucher to use for this please email admin@sheprethwildlifepark.co.uk so we can schedule your experience.

Download our Map

Download our Park Covid-19 rules


Tickets & available time slots

Wildlife Walk Ticket Sales

Wildlife Walk tickets are sold online only, please book in advance to reserve your time slot.

If you are experiencing problems with our online booking system it may be because of high volumes of traffic. Please try again later or email office@sheprethwildlifepark.co.uk or call 01763 262226 and we will happily assist you.

Remember Under 2’s go free and you will not need to reserve them a space.
The Wildlife Walk closes at 4:30 pm.

6th July – 19th July

*Wildlife Walk tickets will be sold in 5-minute slots online between 10.00am – 3:30pm

20th July – 2nd August (on sale from 13th July)

*Wildlife Walk tickets will be sold in 2-minute slots online between 10.00am – 3:30pm

For Annual Pass holders we have reserved time slots between 3pm and 4pm. Please email office@sheprethwildlifepark.co.uk to book these with us directly.

Important Information Video.

Please watch the video below before visiting our park, thank you.

FAQ –Frequently Asked Questions

Admission & Entrance

Several new restrictions had to be put in place to protect you, our staff and animals. We thank you for your cooperation during this time.

Entry has been limited to allotted time slots. Initially every ten minutes, increasing to every five minutes and then to every two minutes. It is envisaged as the government relaxes lockdown guidance, we can increase the number of groups arriving at each allotted time.

Advance online ticket sales only. All non-ticket holders will be asked to book on-line for another day unless there is a time slot available.

SWP car park can safely hold 200 cars at full capacity. When booking capacity increases to our maximum potential, we estimate the car park to be at less than 50% capacity.

The Gift Shop will reopen with a one-way system from mid July 2020.

A new welcome point has been constructed in the main entrance porch and has been shielded using acrylic sheeting to protect staff members.

The primary objective of this welcome point is to check the identity of the visiting group and associated time slot and to give clear instructions to ensure the safety of the visit.

The tarmac path entrance will have clear 2m markings to demarcate safe queuing distances.

The main entrance will be through the main access gates to the Wildlife Park, and not through the gift shop. These gates will be manned by a ‘Safety Guardian’ at all times to ensure social distancing between groups is maintained.

Catering
The Jungle Café offers a takeaway service. Hot and cold refreshments are available packaged and can be pre-ordered on arrival or on exit.

Takeaway Menu:

  • Pizza: margherita 9″ £6 | 12″ £11
  • Pizza: peperoni 9″ £7 | 12″ £12
  • Sandwiches: ham, cheese or tuna £3
  • Hot dogs: vegetarian & meat options £3
  • Child’s hot dog: vegetarian & meat options £3
  • Hot drinks: variety of teas, cappuccino, latte, hot chocolate, americano – syrup shots available
  • Snacks
  • Ice creams

Benches are situated in the car park, with appropriate spacing between each. Food bought from the Jungle Cafe is unfortunately not allowed to be consumed within the grounds, but can be eaten here.

Hand sanitisers have been installed in this area and throughout the park grounds.

Picnics are prohibited within the wildlife park grounds and all benches are now inaccessible.

Visitors may leave the Wildlife Walk to eat on the benches provided outside the grounds, and then return to the Wildlife Walk again afterwards.

Ringo’s PlayBarn and Cafeteria are closed.

The Wildlife Park is situated adjacent to the Shepreth Recreation Ground, which can be accessed at the visitors own discretion and safety

Cleaning & Limiting the Spread of Coronavirus
Safety Guardians will be used to frequently disinfect all surfaces

Only cleaning products tested to ensure they are effective against COVID-19 will be used.

Communication
SWP is currently developing a new website which will be launched soon. This site will have improved responsive capabilities.

A map is provided with clear instructions on arrival, showing the restrictions of access.

Wildlife Walk Rules
Visitors are given clear instructions upon arrival about the new guidance in place.

The park has been designed to operate a one-way route only, which is monitored by Safety Guardians.

You may repeat the route as many times as you like in a one-way direction.

You may exit the Wildlife Walk to picnic on the benches in the car park and rejoin the Wildlife Walk again later at your leisure.

A map displaying the temporary new one-way route and safety instructions is given to each group on arrival.

Floor markings are used to demarcate 2m distance adherence throughout the grounds.

Groups are limited to a maximum of 6 people. Social distancing rules still apply to anyone not in the same household. Safety Guardians are stationed around the grounds to control behaviour which deviates from the guidance given.

Emergency Procedures
First Aid procedures continue under the same training given by SWP. The additional use of PPE is required by all first aiders attending an incident.

Hand-washing & Toilet Facilities

Hand-washing facilities are available in four locations around the grounds, clearly marked on the map.

Additional hand sanitiser points are located throughout the grounds, clearly marked on the map.

One supervised toilet block & baby changing facility is available for use and sanitised in between use.

If you require the toilet part way through your one-way guided route, please find a Volunteer Safety Guardian who can show you the best way to go. You must not go back on the route at any time for the safety of all our visitors.

Indoor Exhibits
All inside buildings have now been reopened, with the exception of the: Nocturnal House, Jungle Cafe, Ringo’s Playbarn & Cafe, Discovery Centre and the Gift Shop.

Protecting the Animal Collection
Protocols deployed in the Covid-19 Prevention and Contingency Plan continue as arranged with the Animal Keepers.

All high-risk species have public barriers to prevent direct public contact and maintaining a safe distance of 6’ – 2m.

The Nocturnal House will remain closed until further notice to protect the bat colony.

Protecting Staff Members & VIP Experiences
Section keepers work on split shifts to prevent large numbers of people on-site at the same time.
The number of non-essential staff and volunteers has been reduced.

All Visitor Experiences (apart from the Otter, Aardvark and Bug & Reptile Experience) have been cancelled and replaced with virtual experiences where possible.

The Otter, Aardvark and Bug & Reptile Experience require all participants to complete a pre-health assessment questionnaires. Access unfortunately cannot be granted if the requirements of these are not sufficiently met and social distancing cannot be maintained safely.

Keeper Talks have been postponed to prevent large gatherings and replaced with virtual talks which will be available via scanning a QR code at the enclosure (available from the Summer).

Animal feed schedules are no longer advertised and randomised to prevent large gatherings at enclosures at certain times.

All staff remain at a social distance of 2m away from anyone who is not living in the same household as them.

Gift Shop

Access to the Gift Shop is currently prohibited to all visitors. This will reopen mid-July.

QR codes are being developed along with the new website and will be prominently displayed at each enclosure. These will link back to the SWP website and corresponding gifts which can be purchased directly on-line. These gifts will then be awaiting upon departure.

Gifts will also be available to purchase directly from the screened serving area using digital video technology upon departure or staff.

Visiting Shepreth Wildlife Park

Contact Details

Shepreth Wildlife Park
Station Road
Shepreth
Nr. Royston
Herts
SG8 6PZ

!IMPORTANT: Due to staffing level your call may not be answered, please can you contact us by email where possible.

Email: office@sheprethwildlifepark.co.uk

Tel: 01763 262226

SAT NAV
Please use our full address when using a SAT NAV, the postcode location has not been set up correctly on some maps  

We’re in the village of Shepreth, next to the Train Station.

How to get here

By Car

Please note the bridge between Barrington and Shepreth is currently under-construction and a diversion has been put in place. We recommend you avoid accessing us from this route and use the main A10 turning into the village of Shepreth. The wildlife park can be accessed from the A10 turning (please ignore the diversion sign at this point).

From Cambridge
  1. Exit Cambridge via Trumpington Rd travelling south
  2. Continue onto High St/A1309 Continue to follow A1309 1.5 mi
  3. At the roundabout, take the 2nd exit onto Cambridge Rd/A10 Continue to follow A10 4.7 mi
  4. Turn right onto Fowlmere Rd 0.5 mi
  5. Continue onto Station Rd 0.1 mi
  6. Turn right into Wildlife Park entrance road

From London using A1
  1. From M25 take A1 travelling north
  2. At junction 9, take the A505 exit to Baldock 0.3 mi
  3. At the roundabout, take the 3rd exit onto A505 Go through 3 roundabouts 11.4 mi
  4. At the roundabout, take the 1st exit onto A10 4.1 mi
  5. Turn left onto Fowlmere Rd 0.5 mi
  6. Continue onto Station Rd 0.1 mi
  7. Turn right into Wildlife Park entrance road

From London using M11
  1. From M25 take M11 travelling north
  2. At junction 10, take the A505 exit Royston/Duxford 0.2 mi
  3. At the roundabout, take the 1st exit ontoA505 2.7 mi
  4. Turn right onto Chrishall Rd 0.9 mi
  5. Slight right onto London Rd/B1368 Continue to follow B1368 0.4 mi
  6. Turn left onto Long Ln 0.7 mi
  7. Continue onto Shepreth Rd 1.0 mi
  8. Continue onto Fowlmere Rd 0.5 mi
  9. Continue onto Station Rd 0.1 mi
  10. Turn right into Wildlife Park entrance road

By Train

Visit: www.nationalrail.co.uk for further details.

We are right next to Shepreth Railway Station!

Regular Great Northern services run to Shepreth – just a few minutes from either Cambridge or Royston.

Please follow the current government public health guidelines when using public transport.

Unfortunately we are not able to offer any further discounts if you travel by train at this time.

To get the latest journey times, just click on the link below and enter the location you’re coming from, and the destination station ‘Shepreth’.