Your Visit During COVID-19

Several new restrictions are in place to protect you, our staff and animals. We thank you for your cooperation during this time.

Entry has been limited to arrival time slots every 15 minutes to stagger your arrival and limit queuing.

Advance online ticket sales only. All non-ticket holders will be asked to book on-line for another day unless there is a time slot available.

If you are experiencing problems with our online booking system it may be because of high volumes of traffic. Please try again later or email office@sheprethwildlifepark.co.uk and we will happily assist you. Please include your surname, preferred date and time and contact number for the visit in your email.

SWP car park can safely hold 200 cars at full capacity.

A new welcome point has been constructed in the main entrance. The primary objective of this welcome point is to check the identity of the visiting group and to give clear instructions to ensure the safety of the visit.

The tarmac path entrance will have clear 2m markings to demarcate safe queuing distances.

The entrance is manned by a ‘Safety Guardian’ at all times to ensure social distancing between groups arriving.

The Jungle Café offers a takeaway service. Hot and cold refreshments are available packaged.

Takeaway Menu:

• Pizza: margherita 9″ £6 | 12″ £11
• Pizza: peperoni 9″ £7 | 12″ £12
• Sandwiches: ham, cheese or tuna £3
• Hot dogs: vegetarian & meat options £3
• Child’s hot dog: vegetarian & meat options £3
• Hot drinks: variety of teas, cappuccino, latte, hot chocolate, americano – syrup shots available
• Snacks
• Ice creams

Benches are situated next to the SWCC Hedgehog Hospital, with appropriate spacing between each. Food bought from the Jungle Cafe is unfortunately not allowed to be consumed within the grounds, but can be eaten here.

Hand sanitisers have been installed in this area and throughout the park grounds.

Picnics are prohibited within the wildlife park grounds and all benches are now inaccessible.

Visitors may leave the Wildlife Walk to eat on the benches provided outside the grounds, and then return to the Wildlife Walk again afterwards.

Ringo’s PlayBarn and Cafeteria are closed.

The Wildlife Park is situated adjacent to the Shepreth Recreation Ground, which can be accessed by visitors at their own discretion and safety

Safety Guardians will be used to frequently disinfect all surfaces

Only cleaning products tested to ensure they are effective against COVID-19 will be used.

SWP is currently developing a new website which will be launched soon. This site will have improved responsive capabilities.

A map is provided with clear instructions on arrival, showing the restrictions of access.

Visitors are given clear instructions upon arrival about the new guidance in place.

The park has been designed to operate a one-way route only, which is monitored by Safety Guardians.

You may repeat the route as many times as you like in a one-way direction.

You may exit the Wildlife Walk to picnic on the benches next to the SWCC Hedgehog Hospital and rejoin the Wildlife Walk again later at your leisure.

A map displaying the temporary new one-way route and safety instructions is given to each group on arrival.

Floor markings are used to demarcate 2m distance adherence throughout the grounds.

Groups are limited to a maximum of 6 people. Social distancing rules still apply to anyone not in the same household. Safety Guardians are stationed around the grounds to control behaviour which deviates from the guidance given.

First Aid procedures continue under the same training given by SWP. The additional use of PPE is required by all first aiders attending an incident.

Hand-washing facilities are available in four locations around the grounds, clearly marked on the map.

Additional hand sanitisation points are located throughout the grounds, clearly marked on the map.

A supervised toilet block & baby changing facility is available for use and sanitised in between use.

If you require the toilet part way through your one-way guided route, please find a Volunteer Safety Guardian who can show you the best way to go. You must not go back on the route at any time for the safety of all our visitors.

All inside buildings have now been reopened, with the exception of the: Nocturnal House, Jungle Cafe, Ringo’s Playbarn & Cafe and Discovery Centre.

From 24th July you will be required to wear a mask when entering any of the inside buildings. These buildings include the Gift Shop, African Sands, the Tropical House and Hidden Treasures Bugs & Reptiles. These buildings are optional to enter and you are not required to enter them as part of the one-way system if you would prefer not to wear a mask during your visit.

Protocols deployed in the Covid-19 Prevention and Contingency Plan continue as arranged with the Animal Keepers.

All high-risk species have public barriers to prevent direct public contact and maintaining a safe distance of 6’ – 2m.

The Nocturnal House will remain closed until further notice to protect the bat colony.

Section keepers work on split shifts to prevent large numbers of people on-site at the same time.
The number of non-essential staff and volunteers has been reduced.

All Visitor Experiences (apart from the Otter, Tortoise, Aardvark and Bug & Reptile Experience) have been postponed and replaced with virtual experiences where possible.

The Otter, Tortoise, Aardvark and Bug & Reptile Experience require all participants to complete a pre-health assessment questionnaires. Access unfortunately cannot be granted if the requirements of these are not sufficiently met and social distancing cannot be maintained safely.

Keeper Talks have been postponed to prevent large gatherings and replaced with virtual talks which are available via scanning a QR code at the enclosure (smart phone required).

Animal feed schedules are no longer advertised and randomised to prevent large gatherings at enclosures at certain times.

All staff remain at a social distance of 2m away from anyone who is not living in the same household as them.

The Gift shop is now open and operating a one-way system. We politely ask that you refrain from touching any goods that you will not be purchasing.

Masks must be worn at all times inside the Gift Shop and Jungle Cafe.