Your Visit During COVID-19

Welcome to the socially distanced ‘Wildlife Walk‘ at Shepreth Wildlife Park

Welcome Back … we have missed you!

There are a few changes we must tell you about before you visit us again.

For everyone’s safety during this time, we have implemented a number of measures to ensure you have a fun, safe & socially distanced visit, we ask that you please read the information on this page before visiting our Wildlife Walk.

Remember you must pre-book your tickets before you arrive. We hope to see you all soon!

Download our Welcome Poster

Park Map & Rules

Closed due to Covid-19

Areas of the park that are currently closed;

  • Education & Discovery Centre
  • Jungle Cafe (Takeaway service available – see FAQ below for menu)
  • Nocturnal House
  • Play Areas & Safari Train
  • Ringo’s Playbarn & Café

OPENING TIMES

  • From 5th October the Wildlife Walk will only be open Friday – Monday each week.
    We will reopen everyday for the school holidays (24th October – 1st November & 19th December – 3rd January)

MASK REQUIREMENTS

  • Anyone 11 years old and over will be required to wear a mask when entering any of the inside buildings. These buildings include the Entrance & Gift Shop, African Sands, the Tropical House and Hidden Treasures Bugs & Reptiles. These buildings are optional to enter  and you are not required to enter them as part of the one-way system if you would prefer not to wear a mask during your visit.
  • *Please note: one member of your party will have to enter the Gift Shop on arrival.

ANNUAL PASS HOLDERS

  • If you hold an Annual Pass we will be extending your validity by 3 months to reflect the time period we were closed.
  • You are not required to pre-book, but you will required to register your visit using the NHS COVID 19 app on arrival.
  • If you have a member of your household in your group who is not a pass holder and needs to pay, you can simply accompany them on the day of their visit. Keeping the maximum of 6 people.
  • All Annual Pass holders must show their passes on entry. We regret we are not able to check records during this time.

MEMBERSHIP CARD, NHS & FORCES

  • During the phased reopening of the ‘Wildlife Walk’, we are not able to offer any further discount off the group rates. Instead, please show your Membership Card or Forces / NHS ID when you arrive and you will receive a free Souvenir Guide and Winter Child Pass.

EATING AT THE WILDLIFE PARK

  • The Jungle Cafe is open at the entrance/exit for take-away hot and cold snacks. You may use the picnic benches next to the SWCC Hedgehog Hospital for eating.
  • You are not able to eat food whilst on the Wildlife Walk.
  • You may return onto the Wildlife Walk as many times as you like. Last entry is 3pm.

EXPERIENCE BOOKINGS

  • All our VIP animal experiences have restarted (some variations to the Mini, Junior and Adult Keeper Experiences apply, in order to comply with Covid-19 restrictions). We are happy to extend all vouchers until 28th February 2021.  Please email Sally at admin@sheprethwildlifepark.co.uk with any queries you may have.

Download our Map

Download our Park Covid-19 rules

Tickets & available time slots

Wildlife Walk Ticket Sales

You must pre-book a Wildlife Walk Ticket before you visit us. If you are experiencing problems with our online booking system, or need to add additional people to your booking, please email office@sheprethwildlifepark.co.uk and we will happily assist you. Please include your surname, preferred date & arrival time and a contact number (contact tracing requirement for COVID-19).

Remember Under 2’s go free and you will not need to reserve them a space.
The Wildlife Walk closes at 4pm.

For tickets up until 30th November 2020 BOOK HERE

*Wildlife Walk tickets are available in 15-minute arrival time slots between 10am – 3pm

For Annual Pass holders

Please email office@sheprethwildlifepark.co.uk to book these with us directly.

Important Information Video.

Please watch the video below before visiting our park, thank you.

FAQ –Frequently Asked Questions

Admission & Entrance

Several new restrictions are in place to protect you, our staff and animals. We thank you for your cooperation during this time.

Entry has been limited to arrival time slots every 15 minutes to stagger your arrival and limit queuing.

Advance online ticket sales only. All non-ticket holders will be asked to book on-line for another day unless there is a time slot available.

If you are experiencing problems with our online booking system it may be because of high volumes of traffic. Please try again later or email office@sheprethwildlifepark.co.uk and we will happily assist you. Please include your surname, preferred date and time and contact number for the visit in your email.

SWP car park can safely hold 200 cars at full capacity.

A new welcome point has been constructed in the main entrance. The primary objective of this welcome point is to check the identity of the visiting group and to give clear instructions to ensure the safety of the visit.

The tarmac path entrance will have clear 2m markings to demarcate safe queuing distances.

The entrance is manned by a ‘Safety Guardian’ at all times to ensure social distancing between groups arriving.

Catering
The Jungle Café offers a takeaway service. Hot and cold refreshments are available packaged.

Takeaway Menu:

  • Pizza: margherita 9″ £6 | 12″ £11
  • Pizza: peperoni 9″ £7 | 12″ £12
  • Sandwiches: ham, cheese or tuna £3
  • Hot dogs: vegetarian & meat options £3
  • Child’s hot dog: vegetarian & meat options £3
  • Hot drinks: variety of teas, cappuccino, latte, hot chocolate, americano – syrup shots available
  • Snacks
  • Ice creams

Benches are situated next to the SWCC Hedgehog Hospital, with appropriate spacing between each. Food bought from the Jungle Cafe is unfortunately not allowed to be consumed within the grounds, but can be eaten here.

Hand sanitisers have been installed in this area and throughout the park grounds.

Picnics are prohibited within the wildlife park grounds and all benches are now inaccessible.

Visitors may leave the Wildlife Walk to eat on the benches provided outside the grounds, and then return to the Wildlife Walk again afterwards.

Ringo’s PlayBarn and Cafeteria are closed.

The Wildlife Park is situated adjacent to the Shepreth Recreation Ground, which can be accessed by visitors at their own discretion and safety

Cleaning & Limiting the Spread of Coronavirus
Safety Guardians will be used to frequently disinfect all surfaces

Only cleaning products tested to ensure they are effective against COVID-19 will be used.

Communication
SWP is currently developing a new website which will be launched soon. This site will have improved responsive capabilities.

A map is provided with clear instructions on arrival, showing the restrictions of access.

Wildlife Walk Rules
Visitors are given clear instructions upon arrival about the new guidance in place.

The park has been designed to operate a one-way route only, which is monitored by Safety Guardians.

You may repeat the route as many times as you like in a one-way direction.

You may exit the Wildlife Walk to picnic on the benches next to the SWCC Hedgehog Hospital and rejoin the Wildlife Walk again later at your leisure.

A map displaying the temporary new one-way route and safety instructions is given to each group on arrival.

Floor markings are used to demarcate 2m distance adherence throughout the grounds.

Groups are limited to a maximum of 6 people. Social distancing rules still apply to anyone not in the same household. Safety Guardians are stationed around the grounds to control behaviour which deviates from the guidance given.

Emergency Procedures
First Aid procedures continue under the same training given by SWP. The additional use of PPE is required by all first aiders attending an incident.

Hand-washing & Toilet Facilities

Hand-washing facilities are available in four locations around the grounds, clearly marked on the map.

Additional hand sanitisation points are located throughout the grounds, clearly marked on the map.

A supervised toilet block & baby changing facility is available for use and sanitised in between use.

If you require the toilet part way through your one-way guided route, please find a Volunteer Safety Guardian who can show you the best way to go. You must not go back on the route at any time for the safety of all our visitors.

Indoor Exhibits
All inside buildings have now been reopened, with the exception of the: Nocturnal House, Jungle Cafe, Ringo’s Playbarn & Cafe and Discovery Centre.

You will be required to wear a mask when entering any of the inside buildings. These buildings include the Gift Shop, African Sands, the Tropical House and Hidden Treasures Bugs & Reptiles. These buildings are optional to enter and you are not required to enter them as part of the one-way system if you would prefer not to wear a mask during your visit.

Protecting the Animal Collection
Protocols deployed in the Covid-19 Prevention and Contingency Plan continue as arranged with the Animal Keepers.

All high-risk species have public barriers to prevent direct public contact and maintaining a safe distance of 6’ – 2m.

The Nocturnal House will remain closed until further notice to protect the bat colony.

Protecting Staff Members & VIP Experiences
Section keepers work on split shifts to prevent large numbers of people on-site at the same time.
The number of non-essential staff and volunteers has been reduced.

Visitor Experiences are now available for booking again. You will be required to complete a pre-health assessment questionnaires. Access unfortunately cannot be granted if the requirements of these are not sufficiently met and social distancing cannot be maintained safely.

Keeper Talks have been postponed to prevent large gatherings and replaced with virtual talks which are available via scanning a QR code at the enclosure (smart phone required).

Animal feed schedules are no longer advertised and randomised to prevent large gatherings at enclosures at certain times.

All staff remain at a social distance of 2m away from anyone who is not living in the same household as them.

Gift Shop

The Gift shop is now open and operating a one-way system. We politely ask that you refrain from touching any goods that you will not be purchasing.

Masks must be worn at all times inside the Gift Shop and Jungle Cafe.

Visiting Shepreth Wildlife Park

Contact Details

Shepreth Wildlife Park
Station Road
Shepreth
Nr. Royston
Herts
SG8 6PZ

IMPORTANT: Due to limited staffing levels your call may not be answered, please contact us by email where possible.

Email: office@sheprethwildlifepark.co.uk

Tel: 01763 262226

SAT NAV
Please use our full address when using a SAT NAV, the postcode location has not been set up correctly on some maps  

We’re in the village of Shepreth, next to the Train Station.

How to get here

By Car

From Cambridge
  1. Exit Cambridge via Trumpington Rd travelling south
  2. Continue onto High St/A1309 Continue to follow A1309 1.5 mi
  3. At the roundabout, take the 2nd exit onto Cambridge Rd/A10 Continue to follow A10 4.7 mi
  4. Turn right onto Fowlmere Rd 0.5 mi
  5. Continue onto Station Rd 0.1 mi
  6. Turn right into Wildlife Park entrance road

From London using A1
  1. From M25 take A1 travelling north
  2. At junction 9, take the A505 exit to Baldock 0.3 mi
  3. At the roundabout, take the 3rd exit onto A505 Go through 3 roundabouts 11.4 mi
  4. At the roundabout, take the 1st exit onto A10 4.1 mi
  5. Turn left onto Fowlmere Rd 0.5 mi
  6. Continue onto Station Rd 0.1 mi
  7. Turn right into Wildlife Park entrance road

From London using M11
  1. From M25 take M11 travelling north
  2. At junction 10, take the A505 exit Royston/Duxford 0.2 mi
  3. At the roundabout, take the 1st exit ontoA505 2.7 mi
  4. Turn right onto Chrishall Rd 0.9 mi
  5. Slight right onto London Rd/B1368 Continue to follow B1368 0.4 mi
  6. Turn left onto Long Ln 0.7 mi
  7. Continue onto Shepreth Rd 1.0 mi
  8. Continue onto Fowlmere Rd 0.5 mi
  9. Continue onto Station Rd 0.1 mi
  10. Turn right into Wildlife Park entrance road

By Train

Visit: www.nationalrail.co.uk for further details, or Trainline for travel safety information to Shepreth.

We are right next to Shepreth Railway Station!

Regular Great Northern services run to Shepreth – just a few minutes from either Cambridge or Royston.

Please follow the current government public health guidelines when using public transport.

Unfortunately we are not able to offer any further discounts if you travel by train at this time.

To get the latest journey times, just click on the link below and enter the location you’re coming from, and the destination station ‘Shepreth’.