Please note this is a restricted visit and our discounted entrance fee is reflective of your reduced access to some inside exhibits. We regretfully will not be able to refund any tickets due to disappointment caused through lack of visibility of animals on the day of your visit.
Vulnerable people should consult with their local NHS guidance before visiting.
Please ensure you have read and agreed to the terms and conditions we have currently laid out for visiting before purchasing tickets ( see “Park Entry Terms and Conditions During This Time”).
Personal Information & Placing an Order
Please ensure that the information you provide at the time of making your booking is correct and complete. If you wish to make any changes to the information you have provided then please contact our Registrar on 01763 262226. However, Shepreth Wildlife Park reserves the right not to act on any requested changes unless it would be unreasonable not to act.
Your Booking
Once an order is placed, the cost of your booking and estimated dispatch will be specified in the order confirmation. Shepreth Wildlife Park will aim to ensure that prices and charges listed at the time of order are accurate, but Shepreth Wildlife Park cannot accept any liability if the information displayed is incorrect.
Shepreth Wildlife Park will inform you of the correct price or charge in the event that an error has been made. Shepreth Wildlife Park will endeavour to inform you within a reasonable time of Shepreth Wildlife Park becoming aware of this error and you will be asked if you wish to continue with your order on the basis of the correct information.
Your order will be cancelled if Shepreth Wildlife Park does not receive confirmation that you wish to proceed with your order within a reasonable period, in response to the notification.
Payment
When you place an order through the website, via our leaflets or by telephone, this will be an offer by you to purchase the Shepreth Wildlife Park experience. Shepreth Wildlife Park will then acknowledge this order. Once your order is completed successfully online, over the phone or via our leaflet, payment will then be taken from your payment card or by cheque.
Dispatch
All items are supplied subject to availability and may become unavailable at any time. If Shepreth Wildlife Park is unable to supply the item within 30 days of your order we will inform you that this is the case.
Shepreth Wildlife Park will supply your items within 30 days but endeavour to dispatch items within 3-5 workings days from the date of purchase; however, delays will occasionally be inevitable in circumstances such as the unavailability of specific items or due to factors outside of Shepreth Wildlife Park’s control. Shepreth Wildlife Park will not be liable for any delay or failure to dispatch items within the estimated timescale.
Delivery
Items will usually be delivered by Royal Mail. Shepreth Wildlife Park cannot be held responsible for any delivery delays following dispatch.
- At present Shepreth Wildlife Park delivers to the UK only.
- All prices listed include VAT (where applicable) but exclude delivery charges.
Defective Goods
Shepreth Wildlife Park will always accept the return of and offer a refund (including original postage and packing costs) for defective goods returned within fourteen days of delivery, as long as the item is returned in its complete and original packaging together with a copy of your confirmation of order receipt. On return please provide a brief description of the fault.
Non-Defective Goods Returns and Order Cancellation
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and or return an item purchased through the Shepreth Wildlife Park within 7 (seven) days of delivery for any reason. Shepreth Wildlife Park will refund your payment card with both the item cost and original posting and packaging cost within a reasonable period of time.
Unfortunately, Shepreth Wildlife Park is not able to refund the cost of return postage and packaging. Please note this does not include the right to return personalised items and admission tickets.
A refund can only be made to the purchaser on the same card originally used for payment.
A refund cannot be given once a booking has been made or on extended, expired or exchanged vouchers.
Please return items to Shepreth Wildlife Park at:
Registrar, Shepreth Wildlife Park, Station Park, Shepreth, Nr. Royston, Herts, SG8 6PZ.
Please include a copy of your receipt and original packaging.
Waiver
If you breach these terms and Shepreth Wildlife Park takes no action, Shepreth Wildlife Park will still be entitled to use its rights and remedies in any other situation where you breach these terms.
Warranty as to Age and Residential Status
You warrant…
- That you are at least 18 years of age and possess the legal authority to enter into any transaction through our website (including instructing us to collect any payments from a payment card or billing account).
- To use our website, phone booking and leaflets in accordance with the terms and conditions.
- You agree to be financially responsible for all transactions you undertake
- That you are a resident of the United Kingdom.
Third-Party Rights
None of the terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a party other than you or Shepreth Wildlife Park.
General Terms – summary
Please ensure when making an order the information you provide is correct and complete. If you wish to make changes to the information provided please inform Shepreth Wildlife Park immediately.
Shepreth Wildlife Park will try to ensure that the prices and charges listed at the time of order are accurate, but cannot accept any liability if the information displayed is incorrect.
In the event that an error is made you will be informed via email (to the address you have provided) of the correct price or charge. We will ask whether you wish to proceed with your order. If Shepreth Wildlife Park does not receive confirmation from you within 7 days your order will be cancelled.
All items are supplied subject to availability and may become unavailable at any time. If Shepreth Wildlife Park is unable to supply items within 28 days we will inform you that this is the case. Delays will occasionally be inevitable due to unforeseen circumstances such as the unavailability of specific items or factors outside Shepreth Wildlife Park’s control.
Annual Pass
If you hold an Annual Pass we will be extending your validity by 4 months to reflect the time period we were closed.
You are not required to pre-book, but you will required to register your visit using the NHS COVID 19 app on arrival.
If you have a member of your household in your group who is not a pass holder and needs to pay, you can simply accompany them on the day of their visit. Keeping the maximum of 6 people.
All Annual Passes must be shown on entry. We regret we are not able to allow entry without seeing this, as we will not be able to check our records during this time.
Membership
During the phased reopening of the ‘Wildlife Walk’, we are not able to offer any further discount off the group rates. Instead, please show your Membership Card or Forces / NHS ID when you arrive and you will receive a free Souvenir Guide and Winter Child Pass.
