Eco Adoption

Terms & Conditions of Experiences & Adoptions

The following terms and conditions apply when entering into any transaction with Shepreth Wildlife Park.

Please note that more than one set of specific terms may apply to a single transaction and where this is the case you will be entering into a distinct contract for each transaction type.

The following definitions apply:

• An adult is a person aged from 16 years old to 64 years old (inclusive)
• A child is a person aged from 2 years old to 15 years old (inclusive). Children will not be admitted into Shepreth Wildlife Park without an adult
• An infant is a person less than 2 years old – we do not sell the gift ticket for this age group. Infants are admitted free of charge into Shepreth Wildlife Park
• A concession means a disabled person, senior, carer or student
• A senior is a person aged 65 years or more
• A student means an adult or senior who holds any type of valid photographic identity card showing they are a student.

Gift Tickets Terms
Please note gift tickets are valid for 6 months from the day of purchase, and enable the visitor to visit once throughout that period.
When your booking has been confirmed your tickets will be dispatched to the address specified. It is the responsibility of the purchaser to ensure that the information you have supplied to us is accurate prior to making a purchase. We are only responsible for issuing gift tickets in accordance with the information you provide.
Gift tickets are non-transferrable.

Gift Vouchers Terms

Gift Vouchers cannot be exchanged for cash and change will not be given
• Gift Vouchers are valid for up to 6 months from the date of purchase
Gift Vouchers may be used in full or part payment for purchases in Shepreth Wildlife Park’s Ringo’s Play Barn, gift shop or for admission into the Wildlife Park.

Animal Adoption Terms
Animal Adoptions will expire 1 year from the date they are processed.
Each Animal Adoption includes the benefits as stated on the Animal Adoption Package. Shepreth Wildlife Park reserves the right to change these benefits at any time and without prior notice.

Shepreth Wildlife Park Admission Ticket Terms
Shepreth Wildlife Park admission tickets can be used once and are valid for 6 months. A child ticket can be used by children aged 2-15 years old. Children under the age of 2 years old are admitted free of charge into the Wildlife Park. Admission tickets are non-refundable and cannot be used to receive a discounted rate on our memberships or in conjunction with any promotional offer.

Animal Encounter Terms
When the duration of the experience is mentioned / advertised, this is an approximate indication and may differ on the day of your booked Encounter.

• 
Bird of Prey Experience; Meet the Meerkats; Meet the Lemurs; Keeper Experience, Junior Keeper Experience, Mini Keeper Experience or Animal Encounters will be available on selected dates according to availability. Places are booked on a first come, first served basis.
• Once the Encounter date has been booked, the Experience cannot be rescheduled and is non-refundable unless due to exceptional circumstances: illness/injury, pregnancy or bereavement. This is at Shepreth Wildlife Park’s discretion. Work commitments or holidays/trips away from home are not deemed to be exceptional circumstances.
• Shepreth Wildlife Park reserves the right to ask any participant to leave the Wildlife Park should they behave in an inappropriate or unsafe manner.
• Bird of Prey Experience; Meet the Meerkats; Meet the Lemurs & Keeper Experience are suitable for over 16 year olds only.
• Junior Keeper Experience is suitable for children 12-15 years old. Children must be accompanied by an adult for the duration of the experience. There will be no charge for the accompanying adult.
• Mini Keeper Experience is suitable for children 5 years old and over. Children must be accompanied by an adult for the duration of the experience. There will be no charge for the accompanying adult.
• Animal Encounters are suitable for any age. Children 15 years old and under must be accompanied by an adult for the duration of the experience. There will be no charge for the accompanying adult.
• Regrettably, certain guests will be unable to take part including people with relevant phobias or known allergies, pregnant woman and immuno-compromised individuals.
• Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved; please contact Shepreth Wildlife Park for advice before purchasing.
• Shepreth Wildlife Park reserves the right to reschedule any of the booked dates for the Animal Encounters. Shepreth Wildlife Park will give as much notice as possible; however this cannot always be guaranteed. Shepreth Wildlife Park cannot cover travel, accommodation or any other associated costs if the scheduled date is cancelled.
• Shepreth Wildlife Park reserves the right to alter or cancel the Experience on any given day due to animal welfare or health issues or a change to the Wildlife Park’s collection, but Shepreth Wildlife Park will ensure that if this is the case then the activity will be replaced with another similar task. Shepreth Wildlife Park will give as much notice as possible; however this cannot always be guaranteed.
• In cases of severe weather (including rain which may affect Lemur Island Encounters) the Encounters may be rescheduled for another day. Shepreth Wildlife Park will endeavour to provide as much notice as possible but please be aware that cancellations may occur on the day of your Encounter for reasons beyond Shepreth Wildlife Park’s control.
• Shepreth Wildlife Park does reserve the right to cancel your Encounter if you arrive more than 10 minutes after your pre-booked Encounter time; unfortunately your Encounter will not be rescheduled.

Photography Experience Terms

• Photography experience vouchers are only valid on the date selected; this date is clearly displayed on the front of your Experience voucher.
• Once a Photography Experience date has been booked, the Experience cannot be rescheduled and is non-refundable unless due to exceptional circumstances: illness/injury, pregnancy or bereavement. This is at Shepreth Wildlife Park’s discretion.
• Photography Workshops are aimed at beginners to intermediate enthusiasts. Participants must be over the age of 16 years to attend a photography workshop. Participants will need to be of reasonable fitness to take part in the activities. Regrettably this Experience is not suitable for pregnant woman. Whilst every effort is made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved; please contact us for advice before purchasing.
• Shepreth Wildlife Park reserves the right to alter or cancel the Experience on any given day. Shepreth Wildlife Park cannot guarantee that any animals listed will be available to view on the day of your Experience. Timings and activities are subject to change depending on weather conditions and availability of exhibits. Shepreth Wildlife Park will give as much notice as possible; however this cannot always be guaranteed. Regrettably, Shepreth Wildlife Park cannot cover travel, accommodation or any other associated costs if the scheduled date is cancelled.
• The weather should not affect this experience, although the itinerary may change slightly if conditions are unsuitable for any aspect of the day.
• Shepreth Wildlife Park does reserve the right to cancel your Experience if you arrive more than 30 minutes after your allocated arrival time. Unfortunately your Experience will not be rescheduled.
• If for reasons beyond our control it is necessary to change the photographer advertised, Shepreth Wildlife Park will endeavour to replace with someone with the same knowledge and experience.

General Terms
Personal Information & Placing an Order
Please ensure that the information you provide at the time of making your booking is correct and complete. If you wish to make any changes to the information you have provided then please contact our Registrar on 01763 262226. However Shepreth Wildlife Park reserves the right not to act on any requested changes unless it would be unreasonable not to act.

Your Booking
Once an order is placed, the cost of your booking and estimated dispatch, will be specified in the order confirmation. Shepreth Wildlife Park will aim to ensure that prices and charges listed at the time of order are accurate, but Shepreth Wildlife Park cannot accept any liability if the information displayed is incorrect.
Shepreth Wildlife Park will inform you of the correct price or charge in the event that an error has been made. Shepreth Wildlife Park will endeavour to inform you within a reasonable time of Shepreth Wildlife Park becoming aware of this error and you will be asked if you wish to continue with your order on the basis of the correct information.
Your order will be cancelled if Shepreth Wildlife Park does not receive confirmation that you wish to proceed with your order within a reasonable period, in response to the notification.

Payment

When you place an order through the website, via our leaflets or by telephone, this will be an offer by you to purchase the Shepreth Wildlife Park experience. Shepreth Wildlife Park will then acknowledge this order. Once your order is completed successfully online, over the phone or via our leaflet, payment will then be taken from your payment card or by cheque.

Dispatch

All items are supplied subject to availability and may become unavailable at any time. If Shepreth Wildlife Park is unable to supply the item within 30 days of your order we will inform you that this is the case.
Shepreth Wildlife Park will supply your items within 30 days but endeavor to dispatch items within 3-5 workings days from the date of purchase; however delays will occasionally be inevitable in circumstances such as the unavailability of specific items or due to factors outside of Shepreth Wildlife Park’s control. Shepreth Wildlife Park will not be liable for any delay or failure to dispatch items within the estimated timescale.
Items will usually be delivered by Royal Mail. Shepreth Wildlife Park cannot be held responsible for any delivery delays following dispatch.

• At present Shepreth Wildlife Park delivers to the UK only.
• All prices listed include VAT (where applicable) but exclude delivery charges.

Access to Shepreth Wildlife Park


• A child or infant must be accompanied by an adult.
• The last admission to Shepreth Wildlife Park is one hour prior to the advertised closing time.
• Shepreth Wildlife Park reserves the right, in its absolute discretion, to refuse entry into or remove from the premises, any person.

This includes, but is not limited to, a person who:

• has behaved in a manner which, Shepreth Wildlife Park feels has, or is likely to, adversely affect the animals at the Wildlife Park or the safety or enjoyment of other visitors.
• is, or appears to be under the influence of alcohol or drugs.
• to prevent offensive weapons or dangerous articles from being taken into the Wildlife Park, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/ or their belongings to be searched by Shepreth Wildlife Park staff.
• has used threatening, abusive or insulting words, or behaviour which in any way provokes or behaves in a manner which may provoke a breach of the peace or may disturb animals.

Defective Goods
Shepreth Wildlife Park will always accept return of and offer a refund (including original postage and packing costs) for defective goods returned within fourteen days of delivery, as long as the item is returned in its complete and original packaging together with a copy of your confirmation of order receipt. On return please provide a brief description of the fault.

Non-Defective Goods Returns and Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and or return an item purchased through the Shepreth Wildlife Park online shop within 7 (seven) days of delivery for any reason. Shepreth Wildlife Park will refund your payment card with both the item cost and original posting and packaging cost within a reasonable period of time.
Unfortunately Shepreth Wildlife Park is not able to refund the cost of return postage and packaging. Please note this does not include the right to return personalised items and admission tickets.
A refund can only be made to the purchaser on the same card originally used for payment.
A refund cannot be given once a booking has been made, or on extended, expired or exchanged vouchers.
Please return items to Shepreth Wildlife Park at:
Registrar, Shepreth Wildlife Park, Station Park, Shepreth, Nr. Royston, Herts, SG8 6PZ.
Please include a copy of your receipt and original packaging.

Amendments to the Terms

Shepreth Wildlife Park reserves the right to alter its terms and conditions, product details and prices at any given time without prior notice.
 Shepreth Wildlife Park reserves the right to remove any discounts and other promotional offers at any given time without prior notice.

Events Beyond Shepreth Wildlife Park’s Reasonable Control

Shepreth Wildlife Park will not be held responsible for any delay or failure to comply with its obligations under these terms if the delay or failure arises from any cause that is beyond its reasonable control. This term does not affect your statutory rights.

Waiver

If you breach these terms and Shepreth Wildlife Park takes no action, Shepreth Wildlife Park will still be entitled to use its rights and remedies in any other situation where you breach these terms.

Warranty as to Age and Residential Status

You warrant…

• That you are at least 18 years of age and possess the legal authority to enter into any transaction through our website (including instructing us to collect any payments from a payment card or billing account).
• To use our website, phone booking and leaflets in accordance with the terms and conditions.
• You agree to be financially responsible for all transactions you undertake
• That you are a resident of the United Kingdom.

Third Party Rights

None of the terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a party other than you or Shepreth Wildlife Park.

Law
These terms are governed by and shall be construed in accordance with English Law, and any claim brought under the terms shall be subject to the exclusive jurisdiction of the English Courts. Our website and leaflets are directed to the United Kingdom and therefore certain terms and conditions may not be applicable to non United Kingdom nationals who access.