Admission Tickets – Pass Holders & Complimentary Tickets

Free

Booking

  • The Nocturnal House (free-flight zone) has limited opening for (free) pre-booked timed entry HERE. Mask wearing is compulsory for everyone entering to safeguard our bat colony from the virus.
  • Mask wearing throughout the rest of the grounds is now optional.
  • Ringo’s Indoor PlayBarn is now open again between 10:30 and 4pm.
  • The Wildlife Park closes at 5pm
  • Tickets are non-refundable and cannot be exchanged.
  • Tesco Clubcard vouchers can be used on arrival (there is no requirement for pre-booking). Please remember these vouchers are strictly NOT valid on EVENT DAYS (29th July & 29th August)

Cost

  • Annual Pass Holder: £0
  • Complimentary Ticket Holder: £0
  • Under 2 years old: £0 (THERE IS NO REQUIREMENT TO PRE-BOOK THIS TICKET BETWEEN 15TH & 18TH APRIL)

DISCOUNTED TICKETS

If you require discounted admission entry tickets as stated below please use this LINK for booking.

  • NHS / Forces: £10
  • Disabled / Carer: £10
  • Shepreth Resident: £10
  • Train Ticket Holder: £10
  • East Anglia Zoo Member Pass Holder: 20% off

ENTRY TICKETS

If you require normal admission entry tickets as stated below please use this LINK for booking

  • Adult: £13.50
  • Child: £11.50
  • Concession: £12.50

Please ensure you have read and agreed to the terms and conditions we have currently laid out for visiting before purchasing tickets ( see “Park Entry Terms and Conditions”).

Park Entry Terms & Conditions

  • COVID

Please be patient with the groups ahead of you and remain at a social distance and please remember to hand wash or sanitise regularly.

 

  • SAFETY

Animals naturally carry a range of microorganisms. Some can be transmitted to humans and cause ill health. Some infections can present a serious hazard, but the risks are readily controlled by paying attention to basic hygiene measures:

Cover cuts and grazes with a waterproof dressing.
Wear suitable footwear, e.g. boots, and clothing that can easily be washed after your visit. Hands must be washed after touching animals, before eating or drinking and before leaving.
Children must be supervised to ensure correct hand-washing.

Eat only in designated areas.
Do not eat food fallen on the ground.
Do not suck fingers, pens, etc.
Clean footwear after your visit and don’t forget to wash hands after handling dirty shoes.

If any visitor shows signs of illness after a visit, please advise them to go to a GP.
Do not pick up tools unless specifically permitted by a member of staff.
Do not climb walls or fences or go into any area not specifically designated as open to the public.
Do not throw stones or other objects at any animal.
No animal feeding is permitted of any kind, unless on a pre-booked VIP experience. Do not taste animal food if you are taking part in one of our VIP experiences.
No running except in the play area, where children must be supervised.
No balls, ball games, scooters, skateboards or bicycles permitted.
Only one child at a time on the trampoline.
Restricted number of children using Ringo’s Play Zone. Strictly no use for visiting groups.

No smoking permitted anywhere on-site.
Children must be supervised at all times by an adult over the age of 16 years old.

 

  • LOST CHILD

If you have lost a member of your party, please notify a member of our team or Gift Shop staff immediately who will arrange a search team.

 

  • FIRST AID

If you require first aid, please seek assistance from the gift shop or any member of staff. First aid boxes are located in all staffed visitor buildings.

Whilst we have taken every precaution to make your visit safe, entering the Wildlife Park is done so at your own risk. We politely ask you to adhere to all the guidelines set out throughout the grounds to ensure the safety of all our visitors, staff and animals.

Personal Information & Placing an Order

Please ensure that the information you provide at the time of making your booking is correct and complete. If you wish to make any changes to the information you have provided then please contact our Operations Manager on 01763 262226 or email admin@sheprethwildlifepark.co.uk. However, Shepreth Wildlife Park reserves the right not to act on any requested changes unless it would be unreasonable not to act.

Your Booking

Once an order is placed, the cost of your booking and estimated dispatch will be specified in the order confirmation. Shepreth Wildlife Park will aim to ensure that prices and charges listed at the time of order are accurate, but Shepreth Wildlife Park cannot accept any liability if the information displayed is incorrect.

Shepreth Wildlife Park will inform you of the correct price or charge in the event that an error has been made. Shepreth Wildlife Park will endeavour to inform you within a reasonable time of Shepreth Wildlife Park becoming aware of this error and you will be asked if you wish to continue with your order on the basis of the correct information.

Your order will be cancelled if Shepreth Wildlife Park does not receive confirmation that you wish to proceed with your order within a reasonable period, in response to the notification.

Payment


When you place an order through the website or by telephone, this will be an offer by you to purchase the Shepreth Wildlife Park experience. Shepreth Wildlife Park will then acknowledge this order. Once your order is completed successfully online or over the phone, payment will then be taken from your payment card or by cheque.

Dispatch


All items are supplied subject to availability and may become unavailable at any time. If Shepreth Wildlife Park is unable to supply the item within 14 days of your order we will inform you that this is the case.

Shepreth Wildlife Park will supply your items within 14 days but endeavour to dispatch items within 3-5 workings days from the date of purchase; however, delays will occasionally be inevitable in circumstances such as the unavailability of specific items or due to factors outside of Shepreth Wildlife Park’s control. Shepreth Wildlife Park will not be liable for any delay or failure to dispatch items within the estimated timescale.

Delivery
Items will usually be delivered by Royal Mail. Shepreth Wildlife Park cannot be held responsible for any delivery delays following dispatch.

  • At present Shepreth Wildlife Park delivers to the UK only.
  • All prices listed include VAT (where applicable) but exclude delivery charges.

Defective Goods

Shepreth Wildlife Park will always accept the return of and offer a refund (including original postage and packing costs) for defective goods returned within 30 (thirty) days of delivery, as long as the item is returned in its complete and original packaging together with a copy of your confirmation of order receipt. On return please provide a brief description of the fault.

Non-Defective Goods Returns and Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2014 you have a right to cancel your order and or return an item purchased through the Shepreth Wildlife Park within 7 (seven) working days of delivery for any reason. Shepreth Wildlife Park will refund your payment card with both the item cost and original posting and packaging cost within a reasonable period of time.

Unfortunately, Shepreth Wildlife Park is not able to refund the cost of return postage and packaging. Please note this does not include the right to return personalised items and admission tickets.

A refund can only be made to the purchaser on the same card originally used for payment.

A refund cannot be given once a booking has been made or on extended, expired or exchanged vouchers.

Please return items to Shepreth Wildlife Park at:

Operations manager, Shepreth Wildlife Park, Station Park, Shepreth, Nr. Royston, Herts, SG8 6PZ.

Please include a copy of your receipt and original packaging.

Waiver

If you breach these terms and Shepreth Wildlife Park takes no action, Shepreth Wildlife Park will still be entitled to use its rights and remedies in any other situation where you breach these terms.

Warranty as to Age and Residential Status


You warrant…

  • That you are at least 18 years of age and possess the legal authority to enter into any transaction through our website (including instructing us to collect any payments from a payment card or billing account).
  • To use our website, phone booking and leaflets in accordance with the terms and conditions.
  • You agree to be financially responsible for all transactions you undertake
  • That you are a resident of the United Kingdom.

Third-Party Rights


None of the terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a party other than you or Shepreth Wildlife Park.

General Terms – summary

Please ensure when making an order the information you provide is correct and complete. If you wish to make changes to the information provided please inform Shepreth Wildlife Park immediately.

Shepreth Wildlife Park will try to ensure that the prices and charges listed at the time of order are accurate, but cannot accept any liability if the information displayed is incorrect.

In the event that an error is made you will be informed via email (to the address you have provided) of the correct price or charge. We will ask whether you wish to proceed with your order. If Shepreth Wildlife Park does not receive confirmation from you within 7 days your order will be cancelled.

All items are supplied subject to availability and may become unavailable at any time. If Shepreth Wildlife Park is unable to supply items within 14 days we will inform you that this is the case. Delays will occasionally be inevitable due to unforeseen circumstances such as the unavailability of specific items or factors outside Shepreth Wildlife Park’s control.

Annual Pass

All Annual Passes must be shown on entry.

You can buy an annual pass in advance of your visit HERE

Membership

We no longer offer a membership scheme.